Effective Date: 1/1/2025

This Privacy Policy describes how Quality Drills, LLC (“we,” “us,” “our,” or the “Company”) collects, uses, and discloses your personal information when you visit our website at www.qualitydrills.com (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use our Services.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted to this page with an updated “Effective Date,” and we will take any other steps required by applicable law.

We collect personal information directly from you when you submit it through our Services, such as your name, address, phone number, email address, billing and shipping addresses, payment confirmation details, and any other information you choose to provide when placing orders, requesting services, creating an account, or communicating with us. This may also include information about the items you view, place in your cart, or save to your wishlist, as well as any customer support information you provide in communications with us. Some features of our Services may require you to provide certain information to function properly, and declining to do so may limit your ability to access those features.

We also collect certain information automatically (“Usage Data”) through cookies, pixels, and similar technologies when you interact with our Site. This may include device information, browser type, network connection details, IP address, and your activities on the Site. For more information on cookies, please refer to our Cookie Policy. In addition, we may receive personal information about you from third parties such as service providers, vendors, payment processors, marketing partners, and analytics providers. Any such information will be treated in accordance with this Privacy Policy, although we are not responsible for the accuracy or practices of third parties.

We use your personal information to provide and improve our Services, process payments, fulfill orders, arrange for shipping, facilitate returns and exchanges, communicate with you about your account or transactions, respond to inquiries, provide customer support, send marketing communications, tailor advertising, detect and prevent fraudulent or illegal activity, and comply with legal obligations. If you choose to receive marketing emails or text messages from us, you may opt out at any time by using the unsubscribe link in those communications.

We may share your personal information with vendors and service providers who perform services on our behalf, such as payment processors, IT providers, cloud storage services, fulfillment and shipping companies, marketing and advertising partners, and analytics providers. We may also disclose your information to affiliates within our corporate group, to business partners when you consent, and as required by law or to protect our legal rights. We do not sell your personal information.

Our Site uses cookies and similar technologies to enhance user experience, analyze performance, and deliver targeted advertising. Most browsers automatically accept cookies, but you can adjust your settings to reject them. Please note that disabling cookies may affect the functionality of our Services.

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. While we take reasonable measures to protect your information, no method of transmission or storage is completely secure. We recommend you avoid sending sensitive or confidential information through unsecure channels.

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or obtain a copy of the information we hold about you; to opt out of marketing; to restrict processing; or to withdraw consent where applicable. To exercise your rights, please contact us using the information provided below. We may request verification of your identity before fulfilling certain requests, and you may designate an authorized agent to make requests on your behalf where permitted by law.

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe we have collected such information, please contact us so we can delete it.

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us at:

Quality Drills, LLC
1872 S. Leonine St.
Wichita, KS 67213
📧 sales@qualitydrills.com
📞 970-691-6000